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How can we help?

Ask us

Ask anything about our products, delivery, returns or payment. The answers come from our shop's own information.

Please don't enter personal data. Answers are written by AI and can be wrong; your order and our terms always apply.

Where is my order?

Enter your order number and the email you used at checkout.

Frequent questions

When will my order arrive?

Usually in 8–20 business days, so between 19 Oct and 4 Nov. As soon as the parcel leaves the warehouse, you get the tracking number by email.

How much is shipping?

€4.90 per order, however many products you order. From €39.00, shipping is free.

Can I send it back?

Yes. Within 14 days of delivery you can withdraw from your purchase without giving a reason: Withdraw from contract here

Is paying safe?

Yes. You pay by card through Paysera, a licensed payment institution in the EU. We never see your card details.

Will I pay customs or VAT on delivery?

No. VAT and customs duties are already included in the price, so nothing more is due on delivery. This applies to orders up to €150; above that, the carrier may charge import VAT.

Still have a question? Write to us – we usually reply within one business day.

Write to us info@bambimart.com

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